At Binder Bros, we aim to provide high-quality trading cards and collectibles along with a reliable and fair service. This Refund Policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

1. General Returns Policy
We accept returns on eligible items within 14 days of delivery, in accordance with UK consumer law.
To be eligible for a return, items must be unused, unopened, and in the same condition that you received them, including all original packaging.
You must contact us at Info@binderbros.co.uk before returning any item so we can approve and process your request.

2. Non-Returnable Items
Due to the nature of trading cards and collectibles, certain items cannot be returned or refunded. These include:
" Opened or unsealed trading card products (including booster packs, boxes, and sealed collections)
" Single cards (unless received damaged or incorrect)
" Items that have been used, altered, or tampered with
" Products returned without prior approval
This policy is in place to protect against tampering, fraud, and product switching.

3. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, you must notify us within 48 hours of delivery.
Please provide clear photos of the item(s) and packaging so we can assess the issue. Once confirmed, we will offer a replacement, exchange, or full refund where appropriate.
We reserve the right to refuse claims made outside of this timeframe.

4. Refund Process
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that processing times may vary depending on your payment provider.

5. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked and insured service, as we cannot be held responsible for items lost or damaged during return transit.

6. Order Cancellations
Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must instead follow the returns process.

7. Condition Disclaimer
Trading cards and collectibles may have minor imperfections due to manufacturing or packaging processes. We do not guarantee perfect condition (e.g. PSA 10 quality) unless explicitly stated.
By purchasing from Binder Bros, you acknowledge and accept this.

8. Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: Info@binderbros.co.uk